Broken SealsUpdated 4 days ago
Many apologies that the packaging for your Orchid has arrived with broken stickers. We tested this packaging configuration before committing to it, so we're as surprised and disappointed as you are that they haven't arrived intact.
After investigating it appears this issue is related to the tolerance of the top lid creating movement of the stickers in transit, which in certain applications, fatigues and tears them. They are also made of paper.
Rest assured, your Orchid and the contents of the box are 100% untouched and fully functional — these units are fresh off the press.
If you find any inconsistencies or have any further questions about the state of the contents of the box please get back to us as soon as possible and we'll sort it out.
Thanks for your understanding,