Telepathic Instruments

10/10 FAQs

User Manual – Complete

How to Update

Getting Started with Orchid

What's the Difference Between Playstyles (Simple, Advanced, Free)?

How to Use Key Mode for Easy Chord Progressions

Understanding the Voicing Dial: A Beginner's Guide to Inversions

How to Adjust Bass Volume Independently

Navigating the Options Menu: A Complete Overview

Basic Operations

All About Loop Mode: Recording, Overdubbing, and Clearing

How to Exit Loop Mode Without Losing Your Loop

Exploring Performance Modes: Arp, Strum, Pattern, and More

Looping & Performance

Understanding Chord Notations on the Display (JAZZ???, WTF?, x)

Understanding the Display

Getting Started with Your Orchid

Telepathic Transmission: Orchid Voicing Engine

Telepathic Transmission: Chords

Transmissions

How do I track my order?

What if my package gets lost or arrives damaged?

Returns Policy

Feature Requests

Shipping FAQs

Afterpay FAQs

Delivery dates for Black Friday Cyber Monday

Orders and Support

v3.04 – QR Code Stuck on Display

v3.04 - Issues with Loop Mode

Troubleshooting a Jumpy or Unresponsive Voicing Dial

What to Do If a Key is "Clacky" or Unresponsive

Understanding Orchid's Charging Behavior (No LED, Inconsistent Percentage)

Can I Replace the Battery Myself? A Look Inside the Orchid

Bottom Row Buttons

Common Hardware Issues

Why Won't My Orchid Connect to My Mac? (The USB Power Issue Fix)

Why Does My Audio "Pop" or "Crackle"? (Gain Staging & Cables)

My Loop Crashes or Makes a Loud Noise, What's Happening?

Is it Safe to Update the Firmware on a Mac? (The Bricking Issue Explained)

Common Software & Connection Issues

Troubleshooting & Known Issues

Creative Looping: Using Bass Solo Mode for Melodies and Rhythms

How to Use the "Split Keyboard" Setting in Single Note Mode

Tips for Using Orchid as a Music Theory Learning Tool

Can I Save My Sounds or Loops?

Beats: Pre-Programmed Drum Loops

Creative Techniques & Workflows

How to Find the Latest Firmware Version and Changelog

Can I Downgrade to a Previous Firmware Version?

Understanding the Firmware Update Process via WebMIDI

Firmware Updates

Fixing Duplicate MIDI Notes in FL Studio (The "MIDI Trash Bin" Method)

Connecting Orchid to Your DAW: Step-by-Step Guides (Ableton, Logic, FL Studio)

How to Record MIDI from All Three Channels (Performance, Bass, Chord)

Using Orchid as a Polyphonic Sound Module via MIDI In

Recording Orchid's Audio: Why You Need a Stereo Cable and Audio Interface

Connecting to a Computer/DAW

Using Orchid with External Synths (OP-1, MicroFreak etc): The Role of a USB MIDI Host

A Guide to MIDI Cables: 5-pin DIN vs. TRS Type A/B

Connecting to Hardware

Does Orchid Support MIDI Clock Sync?

MIDI Features

MIDI & Connecting to Other Gear

Support Wait Times

Broken Seals

Orange Case

Pistil

Our support team aim to respond to emails within 2 business days but please note this may not always be possible, and wait times may increase during busy periods. We appreciate your patience.

<p>Our support team aim to respond to emails within 1 business day but please note this may not always be possible, and wait times may increase during busy periods.</p><p>We appreciate your patience.</p>

The packaging for your Orchid may have arrived with broken stickers. We tested this packaging configuration before committing to it, so we're as surprised and disappointed as you are that they haven't arrived intact.After investigating

<div data-block="true" data-editor="etf75" data-offset-key="63n3p-0-0" id="isPasted"><div data-offset-key="63n3p-0-0"><span data-offset-key="63n3p-0-0"><span data-text="true">Many apologies that the packaging for your Orchid has arrived with broken stickers. We tested this packaging configuration before committing to it, so we&apos;re as surprised and disappointed as you are that they haven&apos;t arrived intact.</span></span></div></div><div data-block="true" data-editor="etf75" data-offset-key="aosol-0-0"><div data-offset-key="aosol-0-0"><span data-offset-key="aosol-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="etf75" data-offset-key="31nq5-0-0"><div data-offset-key="31nq5-0-0"><span data-offset-key="31nq5-0-0"><span data-text="true">After investigating it appears this issue is related to the tolerance of the top lid creating movement of the stickers in transit, which in certain applications, fatigues and tears them. They are also made of paper.&#xA0;</span></span></div></div><div data-block="true" data-editor="etf75" data-offset-key="1ophh-0-0"><div data-offset-key="1ophh-0-0"><span data-offset-key="1ophh-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="etf75" data-offset-key="1asrc-0-0"><div data-offset-key="1asrc-0-0"><span data-offset-key="1asrc-0-0"><span data-text="true">Rest assured, your Orchid and the contents of the box are 100% untouched and fully functional &#x2014; these units are fresh off the press.&#xA0;</span></span></div></div><div data-block="true" data-editor="etf75" data-offset-key="2rda-0-0"><div data-offset-key="2rda-0-0"><span data-offset-key="2rda-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="etf75" data-offset-key="9e3cv-0-0"><div data-offset-key="9e3cv-0-0"><span data-offset-key="9e3cv-0-0"><span data-text="true">If you find any inconsistencies or have any further questions about the state of the contents of the box please get back to us as soon as possible and we&apos;ll sort it out.</span></span></div></div><div data-block="true" data-editor="etf75" data-offset-key="42j5d-0-0"><div data-offset-key="42j5d-0-0"><span data-offset-key="42j5d-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="etf75" data-offset-key="b6vha-0-0"><div data-offset-key="b6vha-0-0"><span data-offset-key="b6vha-0-0"><span data-text="true">Thanks for your understanding,</span></span></div></div>

The orange cases were only included as a gift for our beta customers, however we are looking at eventually making these available to purchase in future, so do keep your eyes peeled.

<p>The orange cases were only included as a gift for our beta customers, however we are looking at eventually making these available to purchase in future, so do keep your eyes peeled.</p>

Pistil:. Support:. Have a patch you wanna share? Put it in #flower-exchange in Discord.

<p id="isPasted"><strong>Pistil:&#xA0;</strong></p><ul><li>Only available for current Orchid owners, Early Access purchasers and as a bundle with Orchid.</li><li>Only available for Mac right now, however we are finishing up a Windows build as we speak so this will be available to you once it&apos;s live.</li><li>When you order, your Pistil download link and authorisation code will be delivered to your inbox. Please be patient if this doesn&#x2019;t arrive immediately. If you haven&#x2019;t received within 15 minutes, please contact us.</li><li>This is a BETA version, and we&#x2019;ll be sharing a feature roadmap soon.</li><li>If you buy Pistil now, you will get free access to updates and eventually the full version.</li></ul><p><strong>Support:&#xA0;</strong></p><ul><li>Pistil purchase/download issues: Email Support (support@telepathicinstruments.com).</li><li>Pistil bugs/feature requests: <a href="https://app.betahub.io/projects/pr-1251436867">Betahub</a> (you will need to set up an account).</li><li>Orchid purchase issues &amp; bugs: Email Support (support@telepathicinstruments.com).</li><li>General discussions: <a href="https://discord.com/channels/1344898163898585138/1344898394505740309">Discord</a>.</li><li>Announcements: <a href="https://www.patreon.com/c/telepathicinstruments">The Garden</a>.</li></ul><p><br></p><p>Have a patch you wanna share? Put it in <a href="https://discord.com/channels/1344898163898585138/1425642542241812520">#flower-exchange</a> in Discord.</p>

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