Telepathic Instruments

<p>Our support team aim to respond to emails within 1 business day but please note this may not always be possible, and wait times may increase during busy periods.</p><p>We appreciate your patience.</p>

Our support team aim to respond to emails within 2 business days but please note this may not always be possible, and wait times may increase during busy periods. We appreciate your patience.

Support Wait Times

10/10 FAQs

User Manual – Complete

How to Update

Getting Started with Orchid

What's the Difference Between Playstyles (Simple, Advanced, Free)?

How to Use Key Mode for Easy Chord Progressions

Understanding the Voicing Dial: A Beginner's Guide to Inversions

How to Adjust Bass Volume Independently

Navigating the Options Menu: A Complete Overview

Basic Operations

All About Loop Mode: Recording, Overdubbing, and Clearing

How to Exit Loop Mode Without Losing Your Loop

Exploring Performance Modes: Arp, Strum, Pattern, and More

Looping & Performance

Understanding Chord Notations on the Display (JAZZ???, WTF?, x)

Understanding the Display

Getting Started with Your Orchid

Telepathic Transmission: Orchid Voicing Engine

Telepathic Transmission: Chords

Transmissions

How do I track my order?

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

Do you offer refunds or exchanges?

Feature Requests

Shipping FAQs

Afterpay FAQs

Orders and Support

v3.04 – QR Code Stuck on Display

v3.04 - Issues with Loop Mode

Troubleshooting a Jumpy or Unresponsive Voicing Dial

What to Do If a Key is "Clacky" or Unresponsive

Understanding Orchid's Charging Behavior (No LED, Inconsistent Percentage)

Can I Replace the Battery Myself? A Look Inside the Orchid

Bottom Row Buttons

Common Hardware Issues

Why Won't My Orchid Connect to My Mac? (The USB Power Issue Fix)

Why Does My Audio "Pop" or "Crackle"? (Gain Staging & Cables)

My Loop Crashes or Makes a Loud Noise, What's Happening?

Is it Safe to Update the Firmware on a Mac? (The Bricking Issue Explained)

Common Software & Connection Issues

Troubleshooting & Known Issues

Creative Looping: Using Bass Solo Mode for Melodies and Rhythms

How to Use the "Split Keyboard" Setting in Single Note Mode

Tips for Using Orchid as a Music Theory Learning Tool

Can I Save My Sounds or Loops?

Beats: Pre-Programmed Drum Loops

Creative Techniques & Workflows

How to Find the Latest Firmware Version and Changelog

Can I Downgrade to a Previous Firmware Version?

Understanding the Firmware Update Process via WebMIDI

Firmware Updates

Fixing Duplicate MIDI Notes in FL Studio (The "MIDI Trash Bin" Method)

Connecting Orchid to Your DAW: Step-by-Step Guides (Ableton, Logic, FL Studio)

How to Record MIDI from All Three Channels (Performance, Bass, Chord)

Using Orchid as a Polyphonic Sound Module via MIDI In

Recording Orchid's Audio: Why You Need a Stereo Cable and Audio Interface

Connecting to a Computer/DAW

Using Orchid with External Synths (OP-1, MicroFreak etc): The Role of a USB MIDI Host

Support Wait TimesUpdated 7 days ago