Afterpay FAQsUpdated 8 days ago
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest-free instalments over six weeks. Customers get additional time to pay for high value orders when they use the monthly payments option, an instalment-based lending product.
How do I use Afterpay?
At checkout, simply choose Afterpay as your payment method. From there you'll be asked to login or create an account to complete your purchase.
Can I use Afterpay if I’m an international customer?
Afterpay is only available to customers with a US billing address, a US credit card, debit card, or bank checking account, and a US mobile phone number. If you have an international billing address and/or phone number, you will not be able to set up an account with Afterpay.
Is there a minimum age requirement for using Afterpay?
Afterpay is only offered to customers over the age of 18.
Will I be notified when a payment is due?
Afterpay sends payment reminders via email and push notifications prior to payment due dates. It’s also easy to view customer orders and payment schedules in the Afterpay app or on Afterpay.com.
Can I pay early?
Yes, you can make payments any time through your Afterpay account before the scheduled due date. Just click on the instalment that you would like to pay early and select ‘Pay Now.’
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered pursuant to our standard delivery time frames presented on the site after you complete your order online.
Are there extra fees when I use Afterpay?
Afterpay’s pay-in-4 option is always interest free. There are no fees associated with the account as long as instalments are paid on time, according to the payment schedule (provided at the time of order confirmation). A late fee may be charged when an installment for an order is not paid within 10 days after the payment due date (unless otherwise noted on your payment schedule). Afterpay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value (unless indicated otherwise on your payment confirmation email or during the checkout process). Although this 10 day grace period is provided before Afterpay charges a late fee, the Afterpay system reviews customer repayment history for future purchases, so Afterpay encourages payment of your installment as soon as possible.
Afterpay’s longer term monthly payments option may include interest. If your instalment loan includes interest, you will be able to see the amount you will owe before completing the purchase. Interest is capped and there are no late fees, loan origination fees, or other fees.