Troubleshooting a Jumpy or Unresponsive Voicing DialUpdated 5 hours ago

If you find your Voicing Dial is behaving erratically (jumping, scrolling backward when you spin it fast, or feeling unresponsive) this was a known issue in early firmware versions.

The Fix is Here! The first and most important step is to update to firmware v3.32 or later. This update includes a complete overhaul of how the encoders are handled, which resolves this jumpy behavior for the vast majority of users.

In the rare case that the issue continues after the firmware update, please contact our support team at [email protected] with a short video demonstrating the issue.