What to Do If a Key is "Clacky" or UnresponsiveUpdated 6 hours ago

If you notice a single key is making a loud "clacking" sound or fails to trigger a note consistently, it is likely a physical issue with the key mechanism under the hood.

• Is it a Defect? Yes, this is not the intended behavior. The keys should feel and sound relatively consistent across the keybed.

• What to Do: This is considered a hardware fault. Please contact [email protected] immediately. Include a short video if possible, as this helps our team diagnose the problem quickly. We will arrange for a repair or replacement.

• Community Tip: While waiting for support, some users have noted that gently wiggling the key or placing a tiny piece of felt under the key's resting point can sometimes lessen the clacking sound.