Once your order has been processed and fulfilled, you will receive a confirmation email with your shipping details. This email will include a tracking number and a link to the tracking page. Click on the tracking number link or enter the tracking num

Once your order has been processed and fulfilled, you will receive a confirmation email with your shipping details. This email will include a tracking number and a link to the tracking page. Click on the tracking number link or enter the tracking number into the shipping carrier&apos;s&#xA0;<a href="https://ecommerceportal.dhl.com/track/pages/customer/trackItNowPublic.xhtml">tracking page</a>. Tracking information may not be immediately available after your order is fulfilled while it becomes active in the system. If you don&apos;t see any updates right away, please check back the next day. If you are concerned about the whereabouts of your order, please get in touch.&#xA0;

How do I track my order?

If your order is lost during transit, please get in touch with your order number and all relevant details. If your order arrives damaged, please get in touch within 48 hours of receiving your order and include photos of the damaged items or package.

<h3 id="lost-packages">Lost packages</h3>If your order is lost during transit, please get in touch with your order number and all relevant details.&#xA0; <h3 id="damaged-packages">Damaged packages</h3>If your order arrives damaged, please get in touch within 48 hours of receiving your order and include photos of the damaged items or package.&#xA0;

What if my package gets lost or arrives damaged?

We are sorry to hear you received the wrong item in your order! Please get in touch with our support team at support@telepathicinstruments.com and they will help you out. Include a photo of the item received and the name of the missing item(s). Pleas

We are sorry to hear you received the wrong item in your order! Please get in touch with our support team at <a href="mailto:support@telepathicinstruments.com">support@telepathicinstruments.com</a> and they will help you out.&#xA0;Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.Please note we may not be able to guarantee your exact order is replaced due to potential stock issues.&#xA0;

What do I do if I receive the wrong item in my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packagi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and not have produced content with it. You&#x2019;ll also need the receipt or proof of purchase. To start a return, please get in touch.&#xA0; If your return is accepted, we&#x2019;ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions.&#xA0;Unfortunately, we cannot accept returns on sale items or gift cards. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.&#xA0;Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase. Refunds We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&#x2019;ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we&#x2019;ve approved your return, please get in touch.

Orders, Shipping & Returns

How do I track my order?

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

Do you offer refunds or exchanges?